popzar Privacy Policy

popzar ("we", "us", "our", "the Platform") operates the online sportsbook and casino platform accessible at popzar.ws. popzar provides cricket betting including PSL and international fixtures, live dealer casino games, high-RTP slot titles, and instant PKR deposit and withdrawal services to players across Pakistan and other eligible jurisdictions.

For the purposes of this Privacy Policy, popzar acts as the data controller in respect of the personal information you provide to us during registration, account use, payment transactions, and communications with our support team.

If you have any questions regarding this Privacy Policy or the way your personal data is handled, you may contact our Data Privacy team directly at [email protected]. All privacy-related enquiries are treated as a priority.

popzar collects personal data through several channels: directly from you when you register or interact with the platform, automatically when you browse or use our services, and from trusted third-party service providers in limited circumstances. The categories of data we collect are set out below.

We do not knowingly collect sensitive personal data beyond what is required for identity verification and fraud prevention. We do not collect biometric data, political opinions, religious beliefs, or health information unless specifically required by applicable regulatory compliance obligations.

popzar uses your personal data for clearly defined purposes only. We do not use your data for any purpose that is incompatible with the reasons for which it was originally collected. Our primary purposes are:

• Account Registration and Management: To create and maintain your popzar account, verify your identity and age (21+ requirement), and authenticate your login sessions.
• Payment Processing: To process PKR deposits and withdrawals via JazzCash, EasyPaisa, HBL, UBL, Allied Bank, SadaPay, USDT TRC20, and Retail Cash, and to maintain an accurate transaction history for your account.
• Service Delivery: To provide access to sportsbook markets including PSL and international cricket, live casino tables, slot games, and all other platform features.
• Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, money laundering, multi-accounting, bot usage, and other prohibited conduct as defined in our Terms & Conditions.
• Regulatory Compliance: To meet our obligations under applicable gaming licensing standards, including Know Your Customer (KYC) verification, Anti-Money Laundering (AML) checks, and record-keeping requirements.
• Customer Support: To respond to your queries, process complaints, and provide assistance in English and Urdu via our 24/7 support team.
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling behaviour, to enforce self-exclusion and deposit limit settings, and to provide timely intervention where appropriate.
• Platform Improvement: To analyse aggregated, anonymised usage patterns in order to improve the performance, design, and product offering of the popzar platform.
• Marketing Communications: With your explicit consent, to send you promotional offers, bonus notifications, and platform news via email or push notification. You may opt out at any time.

popzar processes personal data only where a valid legal basis exists for doing so. The legal bases we rely on are as follows:

• Contractual Necessity: Processing that is required to perform the contract between you and popzar — including account management, bet placement, and payment processing — is carried out on the basis of contractual necessity.
• Legal Obligation: Where popzar is required by applicable law or gaming regulatory standards to collect, retain, or disclose personal data — including KYC and AML obligations — we process data on the basis of legal obligation.
• Legitimate Interests: We process certain data such as technical logs, usage analytics, and fraud prevention data on the basis of our legitimate interest in operating a secure, functional, and compliant platform. We have assessed that these interests are not overridden by your data protection rights.
• Consent: Where we rely on your consent — primarily for marketing communications and non-essential cookies — you may withdraw that consent at any time without affecting the lawfulness of prior processing. Withdrawal of consent does not affect your ability to use the platform.

popzar uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file placed on your device when you visit a website. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These include session authentication cookies and security tokens. They cannot be disabled without breaking core platform functionality.
• Functional Cookies: Used to remember your preferences such as language selection, display settings, and last-visited pages. These improve your experience but are not essential.
• Analytics Cookies: Used to collect aggregated, anonymised data about how users interact with the popzar platform — including pages visited, time on site, and navigation paths. This data helps us improve the platform. Analytics cookies are only placed with your consent.
• Fraud Prevention Cookies: Used to identify devices and sessions associated with fraudulent or suspicious activity. These operate on the basis of legitimate interest and cannot be disabled by users.

You can manage your cookie preferences through your browser settings at any time. Please note that disabling certain cookies may affect your ability to use parts of the popzar platform correctly.

popzar does not use third-party advertising cookies or allow external ad networks to place tracking cookies on the platform.

popzar does not sell your personal data. We share personal data only in the following limited circumstances and only to the extent necessary for the stated purpose:

• Payment Processors: Your financial data is shared with regulated payment service providers — including JazzCash, EasyPaisa, HBL, UBL, Allied Bank, and SadaPay — solely for the purpose of processing your PKR deposits and withdrawals. These providers are contractually bound to use your data only for this purpose.
• Identity Verification Providers: To satisfy KYC requirements, your identity documents and personal details may be shared with a licensed third-party identity verification service. All such providers are subject to strict data processing agreements.
• Fraud Detection and AML Services: Anonymised or pseudonymised transactional data may be shared with fraud detection and anti-money laundering compliance tools to protect the integrity of the platform and meet regulatory obligations.
• Game Technology Providers: Usage data related to casino game sessions may be shared with the relevant game studio or live dealer provider strictly for the purpose of resolving disputes, verifying game outcomes, and calculating RTP figures.
• Legal and Regulatory Authorities: Where popzar is legally required to do so — including in response to a valid court order, regulatory investigation, or law enforcement request — we will disclose personal data to the relevant authority. We will notify you where legally permitted to do so.
• Business Transfers: In the event of a merger, acquisition, or transfer of all or substantially all of popzar's business assets, your personal data may be transferred to the successor entity, subject to equivalent data protection commitments.

popzar retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and gaming regulatory standards. Our standard retention periods are as follows:

After the applicable retention period has expired, personal data is securely deleted or anonymised in accordance with our internal data lifecycle management procedures.

As a popzar user, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact us at [email protected] with a clear description of your request. We will respond within 30 days of receipt of all necessary information.

• Right of Access: You may request a copy of all personal data popzar holds about you, along with information about how it is used and with whom it is shared.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated promptly.
• Right to Erasure: You may request that we delete your personal data where it is no longer necessary for the purposes for which it was collected, or where you have withdrawn consent. Please note that regulatory retention obligations may prevent full deletion in some cases.
• Right to Restrict Processing: You may request that we limit how we process your data in certain circumstances — for example, while a dispute about the accuracy of your data is being resolved.
• Right to Data Portability: Where processing is based on consent or contract, and is carried out by automated means, you have the right to receive your personal data in a structured, machine-readable format.
• Right to Object: You may object to processing based on legitimate interest at any time. You also have an absolute right to object to your data being used for direct marketing purposes.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time via your account settings or by contacting support. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

popzar will not charge a fee for responding to privacy rights requests unless a request is manifestly unfounded, excessive, or repetitive, in which case a reasonable administrative fee may apply.

During the registration process, popzar requires users to confirm their date of birth and agree that they are at least 21 years old. Where there is reasonable suspicion that a registered account belongs to a person under 21, popzar will immediately suspend the account, request documentary proof of age, and — if the account holder cannot confirm eligibility — permanently close the account and return any remaining balance to the originating payment method.

If you believe a minor may be accessing popzar or has registered an account on the platform, please notify us immediately at [email protected]. We take underage gambling prevention extremely seriously and will investigate all such reports without delay.

Parents and guardians are encouraged to use parental control and internet filtering software to prevent minors from accessing online gambling platforms. popzar supports the use of such tools as part of our broader responsible gaming commitment.

popzar implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• Transport Layer Security (TLS): All data transmitted between your browser or app and the popzar platform is encrypted using TLS 1.2 or higher.
• AES-256 Encryption at Rest: Personal data and financial records stored on popzar servers are encrypted using AES-256, the same standard used by international financial institutions.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All popzar staff and contractors with access to personal data are subject to confidentiality obligations and regular security training.
• Two-Factor Authentication (2FA): popzar supports 2FA on player accounts as an additional layer of login security. We strongly recommend all Pakistani users enable this feature.
• Intrusion Detection: Our platform is monitored 24/7 for unusual access patterns, potential breaches, and distributed denial-of-service attacks.
• Regular Security Audits: popzar engages independent security professionals to conduct penetration testing and vulnerability assessments on a periodic basis.

While popzar takes all reasonable precautions to protect your data, no internet-based system is completely immune to security risks. In the unlikely event of a data breach that affects your personal information, popzar will notify you and the relevant authorities in accordance with applicable notification obligations.

The popzar platform integrates with certain third-party service providers to deliver a complete gaming experience. These integrations involve limited data sharing as described in Section 6. Third-party categories include:

• Payment Gateways: JazzCash, EasyPaisa, HBL, UBL, Allied Bank, SadaPay. Each of these providers operates under its own privacy policy and data protection obligations. We recommend reviewing their respective policies for details on how they handle your financial data.
• Live Casino and Game Studios: popzar's live dealer tables and slot content are powered by licensed third-party game technology providers. These providers may receive session-level gameplay data for the purpose of game operation and dispute resolution only.
• Customer Support Tools: Our 24/7 live chat and ticketing system is powered by a third-party support platform. Chat transcripts and ticket data are stored within that platform under a data processing agreement with popzar.

popzar does not control the privacy practices of third-party providers beyond the contractual obligations we impose on them. Links to third-party websites are not provided on the popzar platform, and this Privacy Policy does not extend to any external service.

popzar operates as an internationally licensed gaming platform. Some of the third-party service providers we work with — including game technology providers, fraud detection services, and cloud infrastructure partners — may process your personal data outside of Pakistan.

Where personal data is transferred internationally, popzar ensures that appropriate safeguards are in place to protect your data. These safeguards may include:

• Standard contractual clauses approved by recognised data protection authorities.
• Transfer to jurisdictions that offer an adequate level of data protection as assessed by relevant regulatory bodies.
• Data processing agreements that impose equivalent data protection obligations on the recipient.

If you would like more information about the specific safeguards applied to any international transfer of your personal data, please contact us at [email protected].

popzar reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform functionality. The effective date at the top of this document will be updated whenever a revision is made.

Where a change is material — meaning it significantly affects how we collect, use, or share your personal data — popzar will provide advance notice of at least 14 days via email to your registered address or via a prominent in-platform notification before the change takes effect.

For minor or clarifying changes that do not materially affect your rights, the updated policy will be published on this page without advance individual notification. Your continued use of the popzar platform after the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

We strongly recommend bookmarking this page and reviewing it periodically to stay informed about how popzar protects your personal data.

If you have any questions, concerns, or requests regarding this Privacy Policy or the way popzar handles your personal data, please get in touch with our Data Privacy team using the contact details below.

For responsible gaming concerns including self-exclusion requests, please visit our dedicated Responsible Gaming page — these requests are always handled as a top priority.